by Erin Steiner | Online Reputation
One of the most important aspects of reputation management is figuring out a way to gracefully handle criticism and negative feedback. How you handle criticism says far more about you than how you handle praise. At the same time, this is the Internet. People here like...
by Karen Duggan | Online Reputation, Social Media Marketing
Social media has given everyone a lot of leverage and a big microphone. With consumers choosing social media as the platform for voicing opinions, logging complaints and demanding responses, businesses have more reason than ever to pay attention to their social media...
by Lauren Pawell | Online Reputation
While online reviews are important for all types of companies, they can make it or break it for small local businesses. Numerous positive reviews can influence new clients to try out your services. No reviews, or even worse, bad reviews, can hugely impact your sales...
by Bixa Media | Online Reputation
Our last blog post detailed the first two steps when trying to manage your company’s online reputation and put in place an online review system. This post will be covering the final two steps: 1) respond to reviews and 2) seek out additional reviews. Respond to...
by Bixa Media | Online Reputation
Many companies are hesitant to put in place an online review system due to the fear of a bad review. However, the reality is that customers are going to review your business online whether or not you want them to. Plus, online reviews are a great way to get new...
